Forgot your login password?

You can reset your password with your registered email or phone number.

Reset via website

1. Click "Forgot password" on the login page.
2. Enter your registered email or phone.
3. Complete the verification code challenge.
4. Set a new password with at least 8 characters, mixing letters and numbers.

If you lost 2FA as well

Contact support with:

• A photo of yourself holding your ID document and a handwritten note with today's date and "XStar".
• The email or phone registered on the account.

After identity review, support will help you restore access, usually within 24 hours.

Security tip

Password changes trigger a 24-hour withdrawal hold to protect your assets.